No offence to them, but it really seems like they set up a business without knowing ANYTHING about what they were selling, at least I still tell people, I'm learning, but I know the right people!
We should really set up a virtual craft union / directory website for people we would actually use. I could see benefits and problems. It could be based on a kudos system, with only registered professionals being able to vote for their best suppliers, etc, so therefore the best would be on the top of a listing. Maybe I'm just coming up with another unprofitable idea!