Configuring new email with mac

[sticker]

Hey all,

Dunno if I'm posting in the right section but here goes!

I've migrated a clients hosting package to new hosting at their request. I've done this any number of times. I setup their existing mailbox accounts with the new host and configured Outlook. No problems so far!

Then comes the awkward bit - there's a mac notebook in the office. I don't have any experience working with OSx.

I managed to get into the mail account and amend the mail settings. I can send mail but cannot receive. Any ideas?

Would the mac's firewall block an amendment to the mail account?

Also, if I deleated the old settings and started from scratch, would the existing mail inbox/outbox (old email) still remain?

Thanks in advance!

 

[mneylon]

Which email client are they using on the Mac?

 

[beanstalk]

If you're using Apple Mail (the default mail client on osX) it should be pretty straightforward. What version of osX is on the mac?

 

[sticker]

If you're using Apple Mail (the default mail client on osX) it should be pretty straightforward. What version of osX is on the mac?

Correct - He's using the default email. I started working on it Friday at 4:30, but the office closed at 5 so I had to leave it until Monday morning. I don't have the version - It's looks relatively new so I assume it's a late version.

 

[mneylon]

The latest version will almost configure itself

 

[sticker]

The latest version will almost configure itself

I have filled in all the correct settings - username/password, incoming server, outgoing server - the account is still not receiving email.

I have been advised to setup a tandem mail account - with the new settings obviously. Sometimes to amend an existing account can be problematic with mac mail I'm told.

Needless to say I want to hold onto the clients exisiting mail records - received mail to date etc... so deleating the origional profile is not an option.

 

[mneylon]

Is the mail being collected by another computer?

Is it giving you any errors?

 

[sticker]

Is the mail being collected by another computer?

Is it giving you any errors?

As far as I know - No - there is no local sever - all mail is Pop3 webmail. I have configured three windows based Outlook accounts with no difficulty.

My issue here is unfamiliarity with the Mac mail setup.

All that said, I did work it out on the fly and found the settings window.
Web example pic below (not the Mac I'm working on!):

As I said before - mail can be sent no problem, I just couldn't manage to receive.

I had only a little time to properly tinker with the issue as the company was closing for the day.

I had to add an exception to the windows machines 3rd party firewalls to allow Outlook web activity. Is there a firewall on the Mac? Would it allow mail out, but block mail in?!?!

I'd just ideally like to have a few options to work on first thing tomorrow morning. The Mac is the MD's and I would assume I won't have much time to investigate!

 

[sticker]

To to close this thread - A simple restart and the mail worked.

Looks like my settings were correct. I wasn't prompted for a restart!

Live and Learn...