SugarCRM is nice, There is a read me and free trial available at
Download Sugar Community Edition | SugarCRM - Commercial Open Source CRM
>> Erm think you're suggesting 3 pieces of software there ? do they all intergrate together ?
I was trying to provide some available options (which each work stand alone) but have the added advantage of also integrating with BaseCamp
- Hopefully one of the mentioned helped towards the original question "I'd need something that can generate quotes"
As for Kayako. We've used it for a number of years now; Primarily as a helpdesk for our clients to raise tickets and work requests. We have categories, predefines and filters in place to allow us to organise tickets and assign work to the team. Each team member working on a ticket can track their own time and add billing costs which the customer is kept up to date with. We've now integrated this with SAGE for our accounts needs.
If you are starting afresh; then do check out the listed range at BaseCamp (you don't need to be using Basecamp as they are all stand alone). - One of our clients uses "http://invotrak.com/" and tell me good things about that too.
I hope that helps