I'm sure quite a lot of the members have run in to this problem over the past couple of months.
I have a client that had an outstanding invoice to the sum of e120.00 from January 11th
There was a lot of effort on my part to get this invoice settled but it was like flogging a dead horse.
Due to the lack of response from the customer every time contact was made and the endless "That will be pad Friday" response, I decided to add interest and account administration charges to the account in the attempt of getting this bill settled.
This went on for quite some time. Then 2 weeks ago the client paid the bill. When I checked the transfer they had only paid the original e120.00 and completely ignored the interest and charges. This company is a semi state body so the whole bill should have been paid in full.
So here is my question:
How would you deal with this situation??????
Because of there shear arrogance I am considering suspending all services until the bill has been paid in full. This would include domain and hosting. I know it seems a bit harsh but I feel if you let this behaviour continue it just gets out of control.
I have a client that had an outstanding invoice to the sum of e120.00 from January 11th
There was a lot of effort on my part to get this invoice settled but it was like flogging a dead horse.
Due to the lack of response from the customer every time contact was made and the endless "That will be pad Friday" response, I decided to add interest and account administration charges to the account in the attempt of getting this bill settled.
This went on for quite some time. Then 2 weeks ago the client paid the bill. When I checked the transfer they had only paid the original e120.00 and completely ignored the interest and charges. This company is a semi state body so the whole bill should have been paid in full.
So here is my question:
How would you deal with this situation??????
Because of there shear arrogance I am considering suspending all services until the bill has been paid in full. This would include domain and hosting. I know it seems a bit harsh but I feel if you let this behaviour continue it just gets out of control.